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CSTV Support Center

Most issues begin with the demo source, the CS2 capture environment, or the output folder. Follow these checks in order to find the cause quickly.

Before you begin

Confirm Counter-Strike 2 is installed and starts normally.
Verify demo sources and the recording output folder in CSTV settings.
Keep enough free disk space; an SSD is recommended.

A demo does not enter the workbench

Verify the configured platform sync folder or local demo path, then refresh the Demo Workbench. Files that are still downloading will not enter analysis.

Capture stalls or produces no video

Check that another recorder or overlay is not taking exclusive control of CS2.
Reproduce once with the recommended resolution and 60 FPS.
Open Debug Logs and retain entries around the failure time.
CSTV and CS2 may be minimized, but do not force-quit CS2 during capture.

Dual POV or voice is incomplete

Dual POV depends on correctly paired kill and victim events in the same demo. Both teams’ voice is available only when the demo contains those audio tracks.

Send diagnostic information

Prepare the app version, Windows version, demo source, reproduction steps, relevant screenshots, and debug logs. Never send a Steam password, payment details, or other sensitive credentials.

Steam version

Purchases, refunds, downloads, and updates are handled by the Steam client. Refer to the CSTV Steam store page and this site for current features and system requirements.